1. How long does it take to receive my order?
Delivery times may vary depending on the shipping option and your location. Typically, it takes between 2 - 7 days within Australia and 7- 21 days Internationally after shipping for your order to be delivered. Please note that these are estimated delivery times and delays may occur due to unforeseen circumstances.
2. What is your return policy?
We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. To be eligible for a return, the item must be in the same condition as you received it, unused, with tags, and in its original packaging. Please note that we do not accept returns for change of mind after placing your order. Return shipping for change of mind is the customer's responsibility.
3. How do I initiate a return?
To start a return, please contact us at info@lequinoessentials.com. We will provide you with further instructions on how to proceed with your return. Please note that items sent back to us without first requesting a return will not be accepted.
4. What should I do if my order arrives damaged or defective?
If your order arrives damaged, defective, or if you receive the wrong item, please inspect it upon reception and contact us immediately. We will evaluate the issue and make it right.
5. Can I return personalized or custom-made items?
Unfortunately, we cannot accept returns on personalized or custom-made items. These items are specially made for you and cannot be resold. If you have any concerns or questions about your specific item, please get in touch with us.
6. How long does it take to process a refund?
Once we receive and inspect your return, we will notify you of the refund approval status. If approved, the refund will be automatically processed to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
7. How can I contact L'Equino Essentials?
You can contact us through the following channels:
- Phone: 0478 946 773
- Email: info@lequinoessentials.com
8. Can I change or cancel my order?
Once an order is placed, it cannot be changed or cancelled. We strive to process orders quickly to ensure timely delivery. If you have any concerns or need assistance, please contact us as soon as possible.
9. Do you ship internationally?
Yes, we offer international shipping. However, please note that delivery times and shipping costs may vary depending on the destination country. It is recommended to check our shipping options and rates during the checkout process.